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Tray.ai | Trust Center
Everything you need to complete your security review is here. Browse documents, certifications, and compliance details with confidence. Our Trust Center is regularly updated to reflect the latest audit results, and subprocessor disclosures.
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Subprocessors4
Subprocessor
Location of Processing
Usage Details

AWS
United States, Ireland, Australia
Tray uses AWS for all infrastructure and uses US (West coast) regions by default. EU (Ireland) and APAC (Australia) are also available on request.

Datadog
United States, Germany
Internal system and error logs.

OpenAI
United States
Opt-in sub-processor. Details of OpenAI’s processing is described during the opt-in. OpenAI will not be allowed to use customer data for its own training purposes. More info at https://tray.ai/documentation/tray-uac/merlin-ai/how-does-merlin-ai-use-my-data/

Twilio
United States
Twilio Sendgrid processes emails used by customers in the v3 and below "Send Email" connector. Since v4 "Send Email", the connector uses AWS SES.
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